PRIVACY NOTICE 
We take the privacy of our customers very seriously, as set out below.
 
What personal information we store and use:-

• Your name, telephone number and address. This information is taken when you contact us with an enquiry, and during our visit to provide you with a quotation.

NB –JCA will not sell, distribute or reveal your personal information to any third party without your consent, unless we are required to do so by law.

Why we store and use this information:-

• because you have contacted us and requested a call-back/quotation.
• In order that we can provide you with a service.
• In order that we can invoice you for a service provided.
• To keep a record of accounts as required by law.
• In the vital interest of JCA running and maintaining the business.

How JCA uses your personal information:-

• To contact you via email, telephone or post in order to reply to/discuss/arrange/request payment for a service that you have requested. 

Where JCA stores your personal information:-

• Customer form – This is kept for 12 months following an enquiry by you that has resulted in a quotation. It is kept for 6 years if we carry out and invoice you for a service.
• Mobile phone – Your contact name and number will be stored on our phone for the duration of the service that we provide to you until it has been paid for.
• If you are a regular/recurring customer, we will keep this information indefinitely.

 
Your rights regarding your personal data:-

• To be informed about what data is being used and how JCA is using it.
• You can contact [email protected] to request for any of your data to be updated or amended.
• You can contact [email protected] to request for any of your data to be removed.
• You can contact [email protected] to request what personal data we hold on you and a copy of that data.

​If you have concerns about how we have handled your personal information, you have the right to make a data protection complaint directly to us.
You can submit a complaint by email to [email protected].
Once we receive your complaint, we will:

• Acknowledge receipt within 30 days
• Investigate the matter without undue delay
• Keep you informed of progress where appropriate
• Provide you with the outcome of our investigation

​If you remain dissatisfied after receiving our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Website: Information Commissioner’s Office
Telephone: 0303 123 1113